Return & Refund Policy

At Hyalina, we want you to be satisfied with your purchase. If you need to return an item or report a problem with your order, please review the policy below.

1. 30-Day Return Window

Customers may request a return within 30 calendar days from the date the order is delivered.

The 30-day return period begins on the date the customer receives the order, not on the order date or shipment date.

Return requests submitted after the 30-day return period may not be accepted.

2. Return Eligibility

To be eligible for a return, the item should generally:

• Be unused and in its original condition
• Include original packaging, accessories, manuals, or components where applicable
• Include proof of purchase or a valid order number
• Meet the requirements described in this policy

Items that have been used, altered, damaged after delivery, or returned without prior authorization may not qualify for a return or refund.

3. How to Request a Return

Before sending any product back, please contact Hyalina Customer Support:

Email: support@Hyalina.com

Phone: +17205841275

When requesting a return, please provide:

* Your order number
* The item you wish to return
* The reason for the return
* Photos or other supporting information when applicable

After reviewing your request, we will provide return authorization and return instructions if the return is approved.

Return Address:
1263 Emerson St
Denver CO 80218
US

Please make sure the return package includes your order number or other identifying information as instructed by our customer support team.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Returns Due to Customer Preference

The customer is generally responsible for return shipping costs when the return is due to reasons such as:

• Change of mind
• Ordering the wrong product
• Choosing the wrong size, style, color, or option
• No longer wanting the item
• Other reasons not caused by a product defect or Hyalina error

Original shipping charges, if any, may not be refundable unless required by applicable law or the return is caused by our error.

Returns Due to Hyalina Error

Hyalina will cover reasonable return shipping costs when a verified return is caused by:

• A damaged item
• A defective item
• An incorrect item being shipped
• Another verified fulfillment error caused by Hyalina

Return shipping arrangements must be approved by our customer support team before the product is sent back.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or other evidence showing the problem, when applicable

After reviewing the information provided, Hyalina may offer an appropriate resolution, which may include:

• A replacement
• A refund
• Another reasonable resolution depending on the circumstances

Please do not discard the product, packaging, shipping label, or other relevant materials until your claim has been reviewed.

Return Address:
1263 Emerson St
Denver CO 80218
US